Accessibility Statement

Keytogroup.com is operated by KEYTO Group AB. We strive to make the website usable for as many people as possible, regardless of their circumstances. Our goal is to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 level AA, but we are aware that the website does not currently meet all legal requirements. Please let us know if you encounter any problems. You can reach us in the following ways:

Email: accessibility@keytogroup.com

Response time is normally 2 working days.

Content that is not fully accessible

The content described below does not currently meet all accessibility requirements. We are aware of these issues and are continuously working to identify and address them to improve accessibility.

Across all pages:

  • Insufficient color contrast between text and background in some components.
  • Missing or incorrectly applied ARIA attributes and roles.
  • Inadequate clickable area on certain interactive elements, impacting usability for users with motor impairments.
  • Missing alt attributes on some images, limiting access for screen reader users.

On specific sections (Booking & Account pages, Job Offers):

  • Inconsistent use of semantic HTML markup.
  • Incomplete support for keyboard navigation and focusable elements, affecting users who rely on assistive technologies or keyboard-only navigation.

Development work to improve accessibility

We are continuously working to improve the accessibility of our digital services to create a more user-friendly and inclusive experience. Our goal is for everyone to be able to access our information and services, regardless of their circumstances. We have initiated work on addressing the above issues and aim to reach full compliance with WCAG 2.1 Level AA standards. The estimated completion for all accessibility improvements is July–August 2025.

What can you do if you can’t use parts of the service?

If you need information from Hemfrid that is not accessible to you, you are welcome to contact us. We are happy to help provide the content in an alternative format. You can reach us in the following ways:

Email: accessibility@keytogroup.com

Response time is normally 2 working days.

Rights and further contact

If you are not satisfied with how we handle your accessibility request, you can contact:

  • The Equality Ombudsman (DO), if you believe the issue amounts to discrimination
  • The Swedish Consumer Agency or the National Board for Consumer Disputes (ARN), for questions related to the service’s functionality

How we tested the website

We have conducted a self-assessment (internal testing) of the service.

Statement status

The website was published on 21 June 2022.

This statement was updated on 27 June 2025.

Responsible party: Hemfrid AB