Frequently asked questions

General cleaning in all rooms

• Dusting of walls and removing spider webs.
• Vacuuming and wiping down woodwork, radiators, horizontal surfaces, as well as on top of wardrobes and cabinets.
• Dusting decorative items, shelves and paintings.
• Dusting electrical outlets and plugs.
• Vacuuming upholstered furniture.
• Vacuuming on and under rugs (if possible).
• Dusting lamps.
• Dry dusting electronics (not screens).
• Cleaning mirrors.
• Emptying trash containers.
• Vacuuming and wiping down floors.

Kitchen

In the kitchen, we perform general cleaning steps, as well as:

• Cleaning the fan and fan filter (not carbon filter).
• Cleaning on top of cabinets and shelves.
• Wiping down kitchen doors inside and out.
• Cleaning the outside of the refrigerator and freezer.
• Cleaning the tile/splash guard above sink.
• Cleaning under cabinets (if possible) and wiping down baseboards.
• Cleaning microwave oven inside and out.
• Wiping down dishwasher inside and out.
• Wiping down whatever is left out, e.g. coffee machine, oil bottles, salt and pepper containers.
• Wiping out cutlery drawers.
• Cleaning the inside and outside of cupboards where there are waste containers.
• Emptying garbage and wiping out trash containers.
• Cleaning sinks, faucets, plugs and strainers.

Bathrooms

In bathrooms, we perform general cleaning tasks, as well as:

• Wiping off visible pipes.
• Wiping down walls and floors.
• Cleaning faucets, sinks, headpieces and pipes in the shower.
• Removing any grease or lime deposits from walls and grooves in the shower area if possible.
• Cleaning bathtubs, remove paneling and wiping down underneath.
• Cleaning floor drain.
• Wiping down the outside and top of bathroom cabinets.
• Cleaning faucets and sinks.
• Cleaning the entire toilet.
• Cleaning the outside of appliances, as well as inside the detergent reservoir of the washing machine.
• Cleaning the filter in the dryer.
• Wiping down bottles that are left out.

Hallways

In hallways, we perform general cleaning steps, as well as:

• Dusting handrails, railings and slats on stairways.
• Vacuuming and wiping down shoe racks and hat shelves.

Additional services

We can also help you with:

• Window cleaning.
• Oven cleaning.
• Refrigerator and freezer cleaning.
• Cleaning inside of kitchen cupboards and drawers.
• Balcony and garage cleaning
• Chandelier cleaning.
• Polishing of brass or silver.
• Leather care for sofas.
• Ironing.

Contact us at 010-555 85 00 or info@hemfrid.se if you would like to add anything to your booking.

To get the best cleaning results, we recommend that scattered items are removed in the home before we arrive. By doing so, we can focus on the cleaning during our assignment. You can find more information in our service list for deep cleaning.

We bring all cleaning products needed at a cost which is added to your invoice. Don't own a vacuum cleaner, mop or bucket? We bring it at an additional cost!

Dusting walls in all rooms are included in our deep cleaning. We do not have the possibility to remove stains or marks that do not go away with a duster.

General cleaning in all rooms

• Window cleaning.
• Vacuuming and wiping down woodwork, moldings, doors, door frames, window sills, horizontal surfaces, wardrobe doors and cabinet doors.
• Wiping down the tops and insides of wardrobes, cabinets and bookshelves.
• Wiping down the floor rails on sliding doors.
• General vacuuming and wiping down of the premises.
• Dusting off walls.
• Dusting electrical outlets.
• Dusting lamps.
• Cleaning mirrors.
• Removing ashes from tile oven and fireplace.
• Wiping down exterior doors.
• Vacuuming and mopping floors.

Bathrooms

We perform general cleaning steps, as well as:

• Cleaning walls and floors.
• Cleaning faucets, visible pipes and shower heads.
• Removing any grease or lime deposits from walls and grooves, if possible.
• Cleaning floor drains.
• Cleaning the entire shower and bathtub, remove paneling and wiping down underneath.
• Wiping down the inside and outside and on top of bathroom cabinet.
• Cleaning faucets and sinks.
• Cleaning the entire toilet.
• Cleaning the outside of appliances, as well as inside the detergent reservoir of the washing machine.

kitchen

We perform general cleaning steps, as well as:

• Cleaning the inside and outside of the refrigerator and freezer.
• Cleaning the inside and outside of the oven, including trays and grates.
• Cleaning the fan and fan filter (not carbon filter).
• Cleaning the inside and outside and on top of cabinets, shelves and drawers.
• Cleaning the tile/splash guard above sink.
• Cleaning under cabinets and wiping down baseboards.
• Cleaning the microwave oven inside and out.
• Wiping down the inside and outside of the dishwasher.
• Wiping out cutlery drawers.
• Emptying and wiping out trash containers.
• Cleaning sinks, faucets, plugs and strainers.

Hallways

We perform general cleaning steps, as well as:

• Dusting handrails, railings and slats on stairways.
• Wiping down hat shelf.
• Wiping down fuse box.

Make sure that your home is completely empty so that we can access all areas. You can use our checklist for move out cleaning to make sure that you dont miss anything! Please make sure to inform us if you have any sensitive surfaces such as marble or brass in your home.

Remember to not turn of the electricity or water before we come to clean your home. You can find more information in our service list for move out cleaning.

Absolutely, make sure to let us know before so that we can plan the assignment according to your circumstances. If there are furniture or objects left in the home we will not clean these or move them. We will clean the areas we can access according to whats included in a move-out cleaning.

A move out cleaning includes a deep cleaning of all the living space in your home, however cleaning of any additional areas such as the balcony, garage or any storage space is not included. Please contact us to book a cleaning of any additional areas in connection with your move out cleaning.

We dust all walls according to the general cleaning elements included in a move-out cleaning. This means that we do not have the ability to remove stains or spots that can't be removed with a dust rag.

Yes! We bring all cleaning products needed with us for an extra fee added to your invoice. We also bring all the materials needed to perform both the move-out cleaning and window cleaning.

The foundation of our garden subscription includes lawn mowing, trimming, watering, and clearing pathways and surfaces. Depending on the season, we prioritize the most essential tasks, such as plant protection in winter and leaf management in autumn.

In addition, you can add the following services to your subscription or book them as one-time services: Replanting, lawn care, tree pruning, hedge trimming, and garden waste removal.

You can also book the following services as one-time options: Deck maintenance, pool care, tree felling, stump grinding, arborist services, restoration of stone pathways, stone paving, garden design and planning, garden restoration, and other professional gardening services.

Please note that garden waste removal is not eligible for the RUT tax deduction.

All our gardeners are educated and our garden staff have the proper certificates for heavy machinery.

Of course, if the assignment requires a customer visit, we will come out and take a look. However, most of the time, a description and a picture will be sufficient for us to get back to you with a price proposal.

Yes, you can find out what some of our previous customers have had to say about their experience with our gardening services here.

During the off-season our master gardeners are available for design appointments.

At the moment we offer gardening services in Stockholm and the surrounding area. If you enter your postcode in the box at the top of the page, you can see if we offer gardening services where you live.

As a customer at Hemfrid you can feel at ease. No matter which service you chose, safety and security, is always our highest priority. We pay great attention to recruiting the right people for the job. We always perform a thorough background check as well as conduct personal interviews with all our employees.

All our personnel go through a training and are permanent employees here at Hemfrid. All staff is covered by collective bargaining agreements.

When it comes to the safety of your home we have well tested routines for handling keys, alarm systems and other sensitive customer information.

Hemfrid has insurance that covers any damage to property caused by our personnel.

Our staff is insured during working hours and on the way to and from work.

You can find our general terms and conditions here.

As our customer, you can feel confident knowing that we have liability insurance that covers any damages caused by us. Naturally, our staff is also insured, ensuring both their safety and your peace of mind.

Of course we have a collective bargaining agreements with secure terms, insurance and contractual pension for our employees. Just the way it should be!

On Kommunals homepage Kollkollen you can see which companies have collective bargaining agreements in our industry.

All our Hemfridare receive a proper education with everything from service to material knowledge about cleaning products and special products. We have both digital educations and practical educations.

We put a lot of effort into to recruiting the right people, always do a thorough background check and have personal interviews with all employees. All our staff undergo in-house training and introduction, before they meet our customers and get their own assignments. Everyone who works is also covered by Hemfrids confidentiality agreement.

It's easy. If you meet the conditions for RUT, you only pay 50 percent of the labor cost. You have a personal maximum ceiling of SEK 75,000 to use per year, which corresponds to a purchase basis of SEK 150,000. If you are several adults living at the same address, you can add up your RUT deductions to get a higher common ceiling.

We provide price suggestions for our services and the prices for household services are always set according to RUT, so that it will be easy for you to see what the service costs after the deduction. When you receive the invoice, we handle the administration to the Swedish Tax Agency.

Read more about the tax deduction on the Swedish Tax Agency's website.

These services are eligible for RUT deduction:

• Home cleaning
• Deep cleaning
• Window cleaning
• Move-out cleaning
• Garden services
• Craft services
• Moving service

*Note that some elements of these services may not be eligible for RUT deduction. You can find further information on which elements are RUT tax deductible at each service page.

Find out more about RUT deduction here, or on the Swedish Tax Agency's website.

No, you do not receive a RUT deduction if we move furniture within the same home, for example to another room or floor. You do not receive a RUT deduction when we move things or furniture from your home to someone else's home.

You may not use your RUT deduction for services for anyone else other than your parents.

Only private individuals are allowed to make rut-deductions, so this does not apply to office cleaning, cleaning of companies, stair cleaning or other services for business owners and BRFs.

The estate of a deceased person is not entitled to rut-deduction. It is important the the booking is made in the name of the estate. Please contact our customer service when booking to make sure that it is filed correctly.

In our office cleaning, we include the following:

General tasks in all rooms

• Dusts all accessible surfaces such as desks, table lamps, fixtures, shelves, windowsills, etc.
• Vacuums floors, skirting boards, electrical outlets, and carpets.
• Mops all hard floors.
• Empties wastebaskets.
• Removes stains on doors, glass partitions, and whiteboards.
• Cleans mirrors.
• Arranges chairs in meeting rooms and at desks, wipes them if necessary.

Kitchen

• Dusts and cleans all open surfaces.
• Removes stains on kitchen doors, tables, chairs, and other appliances on the outside.
• Cleans inside and outside where garbage bins are located.
• Cleans inside and outside the microwave oven.
• Cleans the coffee machine/automat.
• Starts/empties the dishwasher or washes the existing dishes.
• Refills hand soap, dish soap, and paper towels.
• Replaces dishcloth and dish brush if necessary.
• Empties and disposes of trash.
• Vacuums and mops the floor.

Bathroom

• Dusts and cleans hooks, holders, and bathroom cabinets.
• Cleans washbasins, faucets, toilets, and showers if present.
• Wipes washing machines and dryers.
• Cleans mirrors.
• Empties wastebaskets.
• Refills hand soap, toilet paper, and paper towels.
• Vacuums and mops the floor.

Cleaning materials We bring mops, cloths, and eco-labeled cleaning products used, and it is included in the price. We ask you to provide:

• Vacuum cleaner
• Duster
• Cleaning cart/Buckets

If you wish us to purchase the above-listed materials, we can of course assist you with that. Regarding consumables, you can also order from us at Hemfrid, just let us know and we'll arrange it. For example, we can offer the following:

• Paper towels/Paper rolls
• Toilet paper
• Garbage bags/Wastebasket bags
• Dishwasher tablets
• Vacuum cleaner bags
• Special agents for floors, disinfection, etc.

Of course, we tailor our assignments according to your wishes and needs and can help with more tasks than these.

We adapt to your needs and can clean at the most suitable time for you. Tell us your needs are and we will solve it in the best way for you.

Office moving includes loan of moving boxes, moving staff, moving truck and insurance. Tell us if you want help with packing and we will include it in the price proposal.

Absolutely! We can move all types of companies, premises and stores. Contact us by filling in the address that the company moves from on Office moving, to and square meter area in the form and we will solve it!

We move offices to or from the following locations and surroundings: Stockholm, Uppsala, Gothenburg and Malmö. Fill in the form on Kontorsflytt and we will help you.

Absolutely, we are happy to help you pack everything when you move the office or premises. we can also help you with the unpacking and our crafts team will help with simpler assembly tasks. For more comprehensive assembly. Tell us when you book and we will arrange it!