FAQ

Weekly cleaning

  • What is a weekly cleaning subscription?

    Using our weekly cleaning subscription means that you pay a fixed amount each month for the hours we have agreed on. When rebooking, we have something we call timbanken, where your hours are saved. Your saved hours can be used for other services, such as general cleaning, window cleaning, garden help, craft help.

    We will come to your home and clean on weekdays from 08.00-17.00, every week or every other week. During our first meeting we will create a plan for how long we clean (minimum 3 hours) and which days that suits you the best.

    Read more about our weekly cleaning here.

  • How do I subscribe?

    For all subscription services, we start with a free start-up meeting where we go through what you need help with, and how we at Hemfrid work to provide the services you need.

    If you are intrested in our weekly cleaning service schedule a appiontment here, e-mail us at info@hemfrid.se or call us at 0200–11 45 50!

  • Is it the same person who cleans every time?

    We aim for providing cleaning services the same weekday, time and with the same person every time, as agreed upon. In the event of illness or a holiday, for example, we make sure that someone else from our cleaning team is at your service. Everyone in our cleaning team has the same training as your regular Hemfridare.

  • How do I reschedule a cleaning session?

    In our Hemfrid app you can easily rebook or cancel your booking. You can also contact us on 0200-11 45 50 or kundservice@hemfrid.se and we will help you.

    If you have cleaning every week, you can cancel up to five (5) cleaning sessions. If you have cleaning every other week, you are able to cancel three (3) cleaning sessions.

  • Hur fungerar det med Hemfrids städprodukter?

    Our cleaning products is included in our cleaning subscriptions. All our weekly cleaning customers will get Hemfrid's Eco-Friendly cleaning products, rags and mop deliverd to their home. You will get a text when the product is being deliverd to you and your Hemfridare will make sure new product are orderd when needed.

  • How does timbanken work?

    Timbanken makes it easy to adjust the subscription over time and makes it possible to pay a fixed monthly cost for your cleaning. For more information, call us at 0200-11 45 50 or send an email to info@hemfrid.se.

Deep cleaning

  • Whats is included in a deep cleaning?

    General cleaning in all rooms

    • Dusting of walls and removing spider webs.
    • Vacuuming and wiping down woodwork, radiators, horizontal surfaces, as well as on top of wardrobes and cabinets.
    • Dusting decorative items, shelves and paintings.
    • Dusting electrical outlets and plugs.
    • Vacuuming upholstered furniture.
    • Vacuuming on and under rugs (if possible).
    • Dusting lamps.
    • Dry dusting electronics (not screens).
    • Cleaning mirrors.
    • Emptying trash containers.
    • Vacuuming and wiping down floors.

    Kitchen

    In the kitchen, we perform general cleaning steps, as well as:

    • Cleaning the fan and fan filter (not carbon filter).
    • Cleaning on top of cabinets and shelves.
    • Wiping down kitchen doors inside and out.
    • Cleaning the outside of the refrigerator and freezer.
    • Cleaning the tile/splash guard above sink.
    • Cleaning under cabinets (if possible) and wiping down baseboards.
    • Cleaning microwave oven inside and out.
    • Wiping down dishwasher inside and out.
    • Wiping down whatever is left out, e.g. coffee machine, oil bottles, salt and pepper containers.
    • Wiping out cutlery drawers.
    • Cleaning the inside and outside of cupboards where there are waste containers.
    • Emptying garbage and wiping out trash containers.
    • Cleaning sinks, faucets, plugs and strainers.

    Bathrooms

    In bathrooms, we perform general cleaning tasks, as well as:

    • Wiping off visible pipes.
    • Wiping down walls and floors.
    • Cleaning faucets, sinks, headpieces and pipes in the shower.
    • Removing any grease or lime deposits from walls and grooves in the shower area if possible.
    • Cleaning bathtubs, remove paneling and wiping down underneath.
    • Cleaning floor drain.
    • Wiping down the outside and top of bathroom cabinets.
    • Cleaning faucets and sinks.
    • Cleaning the entire toilet.
    • Cleaning the outside of appliances, as well as inside the detergent reservoir of the washing machine.
    • Cleaning the filter in the dryer.
    • Wiping down bottles that are left out.

    Hallways

    In hallways, we perform general cleaning steps, as well as:

    • Dusting handrails, railings and slats on stairways.
    • Vacuuming and wiping down shoe racks and hat shelves.

    Additional services

    We can also help you with:

    • Window cleaning.
    • Oven cleaning.
    • Refrigerator and freezer cleaning.
    • Cleaning inside of kitchen cupboards and drawers.
    • Balcony and garage cleaning
    • Chandelier cleaning.
    • Polishing of brass or silver.
    • Leather care for sofas.
    • Ironing.

    Contact us at 0200 - 11 45 50 or info@hemfrid.se if you would like to add anything to your booking.

  • Do I need to prepare anything before the deep cleaning?

    To get the best result possible, we recommend you to remove extraneous stuff before your cleaning appointment.

  • Do you bring cleaning product?

    We bring all cleaning products needed at a cost which is added to your invoice. Don't own a vacuum cleaner, mop or bucket? We bring it at an additional cost!

  • Can you remove stains and marks on the walls?

    Dusting walls in all rooms are included in our deep cleaning. We do not have the possibility to remove stains or marks that do not go away with a duster.

Window cleaning

  • What is included in window cleaning?

    Our experienced and professional Hemfridare cleans your windows free from splashes and dirt. We bring all window cleaning equipment and detergent needed.

    The price is based on the number of windows and the type of window as well as any additions you want, you will fill in this information when booking the service. In order for us to make a correct assessment, it is important that you provide the correct information about your windows in your booking. Every openable window frame, aka sash, counts as one window.

    If you do not have a suitable ladder, we can bring one with us at an additional cost, state it when booking. For the best result we recommend cleaning the window frames. When booking, please specify that you want the window frames cleaned at an additional cost.

    Read more and book here!

  • Do I have to be home when you clean the windows?

    No, you do not have to be at home if you hand in keys at our office or let us in via code lock.

    In order for us to be able to clean, you need to move furniture that stands in the way. Also empty the window sills. If the windows have window locks, present the keys so we can unlock them.

  • Can you clean even during winter?

    Yes! We will clean your windows, even if it rains or snow and down to minus 15 degrees Celsius.

Move-out cleaning

  • What is included in move-out cleaning?

    General cleaning in all rooms

    • Window cleaning.
    • Vacuuming and wiping down woodwork, moldings, doors, door frames, window sills, horizontal surfaces, wardrobe doors and cabinet doors.
    • Wiping down the tops and insides of wardrobes, cabinets and bookshelves.
    • Wiping down the floor rails on sliding doors.
    • General vacuuming and wiping down of the premises.
    • Dusting off walls.
    • Dusting electrical outlets.
    • Dusting lamps.
    • Cleaning mirrors.
    • Removing ashes from tile oven and fireplace.
    • Wiping down exterior doors.
    • Vacuuming and mopping floors.

    Bathrooms

    We perform general cleaning steps, as well as:

    • Cleaning walls and floors.
    • Cleaning faucets, visible pipes and shower heads.
    • Removing any grease or lime deposits from walls and grooves, if possible.
    • Cleaning floor drains.
    • Cleaning the entire shower and bathtub, remove paneling and wiping down underneath.
    • Wiping down the inside and outside and on top of bathroom cabinet.
    • Cleaning faucets and sinks.
    • Cleaning the entire toilet.
    • Cleaning the outside of appliances, as well as inside the detergent reservoir of the washing machine.

    kitchen

    We perform general cleaning steps, as well as:

    • Cleaning the inside and outside of the refrigerator and freezer.
    • Cleaning the inside and outside of the oven, including trays and grates.
    • Cleaning the fan and fan filter (not carbon filter).
    • Cleaning the inside and outside and on top of cabinets, shelves and drawers.
    • Cleaning the tile/splash guard above sink.
    • Cleaning under cabinets and wiping down baseboards.
    • Cleaning the microwave oven inside and out.
    • Wiping down the inside and outside of the dishwasher.
    • Wiping out cutlery drawers.
    • Emptying and wiping out trash containers.
    • Cleaning sinks, faucets, plugs and strainers.

    Hallways

    We perform general cleaning steps, as well as:

    • Dusting handrails, railings and slats on stairways.
    • Wiping down hat shelf.
    • Wiping down fuse box.
  • What do I need to prepare for the move out cleaning?

    Make sure that your home is completely empty so that we can access all areas. You can use our checklist for move out cleaning to make sure that you dont miss anything! Please make sure to inform us if you have any sensitive surfaces such as marble or brass in your home.

    Remember to not turn of the electricity or water before we come to clean your home.

  • Can you clean a furnished appartment?

    Absolutely, make sure to let us know before so that we can plan the assignment according to your circumstances. If there are furniture or objects left in the home we will not clean these or move them. We will clean the areas we can access according to whats included in a move-out cleaning.

  • What areas are cleaned in move out cleaning?

    A move out cleaning includes a deep cleaning of all the living space in your home, however cleaning of any additional areas such as the balcony, garage or any storage space is not included. Please contact us to book a cleaning of any additional areas in connection with your move out cleaning.

  • Can you remove spots and stains from walls?

    We dust all walls according to the general cleaning elements included in a move-out cleaning. This means that we do not have the ability to remove stains or spots that can't be removed with a dust rag.

  • Do you bring cleaning products and materials with you?

    Yes! We bring all cleaning products needed with us for an extra fee added to your invoice. We also bring all the materials needed to perform both the move-out cleaning and window cleaning.

Moving

  • Do you perform moves over longer distances or abroad?

    We will help you move to or from a new address, anywhere in Sweden, as long as the origin or destination is located in Stockholm, Uppsala, Gothenburg, Malmö or Västerås or the surrounding areas.

    At the moment we do not peform moves to other countries.

  • What do I need to prepare for the move?

    If you have not booked packing from us, your entire household goods must be completely packed and ready to be carried out on the day of moving. Fragile furniture and textiles should be packed as well as possible and everything that fits in a moving box should be packed that way.

  • I have a larger bed/sofa or similar furniture that needs to be disassembled, can you help me with this?

    Your move includes easier dismantling. We take down lamps, simples sets of shelves or, for example your sofa or bed to be able to carry it out. Wardrobe systems such as PAX are not included in easier dismantling.

  • Are moving boxes included?

    If you are moving within or between Stockholm, Gothenburg, Malmö or Västerås and the surrrounding areas, you can borrow moving boxes for free. The boxes will be delivered to your address and we will come and pick them up at your new address approximately two (2) weeks after the move. We have no limit on how many boxes you can borrow, but expect to use about one (1) box per square meter of living space where you move from. In addition to classic moving boxes, we also offer special boxes for crystal chandeliers and wardrobe boxes where the clothes are transported hanging on their hangers. If you want to keep the boxes after the move we charge SEK 40 per box on the invoice. Please contact us on 0200-11 45 50 or email us at flyttservice@hemfrid.se and we will help you.

  • May I, as a subscribing customer, use my timebank for moving services?

    Yes, you may use the time in your timebank for any moving services.

  • Between which hours do you move?

    We perform our moving service at 8.00–16.00 on weekdays and at 9.00–15.00 on weekends. Upon request, it is also possible to perform moves at a later hour. A move takes about 4-6 hours from start to finish depening on the size of your household content, traffic and accessibility.

  • Do you move pianos and safes?

    It depends on the weight of the safe. Make sure to tell us the size and weight of your safe and we will look into it. We do not move pianos or aquariums.

  • What applies when moving an estate?

    We perform moves and recycling of estates. The estate of a deceased person is not entitled to RUT tax deductions. It is important the the booking is made in the name of the estate. Please contact our customer service when booking to make sure that it is filed correctly.

Gardening

  • What garden services do you provide?

    We provide several different types of services within garden assistance. We can, for example, help with lawn mowing, tree pruning and weeding. We perform both one-time services, routine maintenance and holiday services. We have the ability to construct smaller plantations that do not require machines. We also have the ability to purchase flowers and plants for you.

    Most of the elements are RUT-eligible and those that are not are hightlighted on our gardening page. We bring our own tools and appliances, but you need to supply a water hose if you want us to water your garden. You can find further information about our gardening services here.

  • Are your gardeners trained?

    All our gardeners are educated and our garden staff have the proper certificates for heavy machinery.

  • Do you come for a visit before you present a price proposal?

    Of course, if the assignment requires a customer visit, we will come out and take a look. However, most of the time, a description and a picture will be sufficient for us to get back to you with a price proposal.

  • Do you have any references?

    Yes, you can find out what some of our previous customers have had to say about their experience with our gardening services here.

  • Do you offer garden design?

    During the off-season our master gardeners are available for design appointments.

  • In which cities do you offer gardening services?

    At the moment we offer gardening services in Stockholm and the surrounding area. If you enter your postcode in the box at the top of the page, you can see if we offer gardening services where you live.

Simple crafts

  • What craft services to you provide?

    We provide several different types of services within crafts. We put up curtain rods and curtain rails, we assemble and disassemble furniture, we put up hooks, shelves, paintings, TV-mounts, we bring out garden furniture, trampolines, portable pavilions, inflatable pools or put them away.

    At the moment we do not offer:

    • Purchases of furniture, curtain rods or shelves that are to be assembled. You are responsible to make sure that all items are in place at the start of the assignment.
    • Installation of appliances like dishwashers, washing machines or dryers.
    • Installations that require an electrician.
  • Do you come for a visist before you present a price proposal?

    Of course, if the assignment requires a customer visit, we will come out and take a look. However, most of the time, a description and a picture will be sufficient for us to get back to you with a price proposal.

  • Do I have to be at home when you arrive?

    Yes, as hanging of paintings, placement of furniture and the height of your tv wall mount is up to your personal preference. To ensure that you, the customer, is satisfied with the placement you need to be at home by the start of the assignment.

  • What tools and materials to you bring with you?

    We bring all screws, plugs and tools needed for the job, as well as a ladder if needed. However, you are responsible for purchasing all furniture, curtain rails or shelves that are to be assembled as well as making sure that they are in place at the start of the assignment.

  • Do you provide crafts services for businesses?

    Yes, we provide craft services for both businesses and tenant owners' associations. Please contact us at hantverkare@hemfrid.se if you're interested in craft services for your business or tenant owners' association.

Safety & security

  • How does Hemfrid handle safety and security?

    As a customer at Hemfrid you can feel at ease. No matter which service you chose, safety and security, is always our highest priority. We pay great attention to recruiting the right people for the job. We always perform a thorough background check as well as conduct personal interviews with all our employees.

    All our personnel go through a training and are permanent employees here at Hemfrid. All staff is covered by collective bargaining agreements.

    When it comes to the safety of your home we have well tested routines for handling keys, alarm systems and other sensitive customer information.

  • Do you have insurance in case of an accident?

    Hemfrid has insurance that covers any damage to property caused by our personnel.

    Our staff is insured during working hours and on the way to and from work.

  • What are your terms of agreement?

    You can find our general terms and conditions here.

  • What happens if anything breaks?

    Hemfrid has insurance that covers any damage to property caused by our personnel. However, you as a customer, have some responsibilities. You can find out more about our terms of agreement here.

Quality guarantee

  • What if I am not satisfied with the service?

    In case you are not satisfied with the results you can feel at ease thanks to Hemfrid's quality guarantee. The guarantee ensures that we will correct anything that you feel unsatisfied with right away.

Collective bargaining agreement & education

  • Do you have a collective agreement?

    Of course we have a collective bargaining agreements with secure terms, insurance and contractual pension for our employees. Just the way it should be!

    On Kommunals homepage Kollkollen you can see which companies have collective bargaining agreements in our industry.

  • Does all employees receive training?

    All our Hemfridare receive a proper education with everything from service to material knowledge about cleaning products and special products. We have both digital educations and practical educations.

  • What requirements does Hemfrid place on its staff?

    We put a lot of effort into to recruiting the right people, always do a thorough background check and have personal interviews with all employees. All our staff undergo in-house training and introduction, before they meet our customers and get their own assignments. Everyone who works is also covered by Hemfrids confidentiality agreement.

Payment

  • How do I get the invoice?

    Invoicing takes place in arrears once a month. Payment terms are 20 days from the invoice date and the invoice can be found in the Hemfrid app. One-time services are invoiced according to the occasion.

  • E-invoice

    E-invoice payment is an advantageous option for those who do not want a paper invoice via mail. The electronic invoice is instead sent directly to you via your internet bank, where you can see the invoice, which looks the same as the regular paper invoice. E-invoice can be offered if you pay your bills through one of the following banks: Swedbank, Sparbanken Syd, Nordea, Danske Bank, SEB, Handelsbanken, Skandiabanken, ICA Banken, Länsförsäkringar Bank, Marginalen Bank, SBAB Bank and Ålandsbanken. Note, the invoice recipient must also be the e-invoice payer, not another family member.

    How It Works

    E-invoice is ordered via your internet bank. Depending on the bank, it may look a little different, but the service is usually found under e-services / electronic invoice. Hemfrid i Sverige AB is listed as one of the companies providing e-invoices. Once you have reviewed your invoice in the internet bank, choose payment account and then approve the payment. All details such as amount, payment date and OCR number are filled in in advance. The invoice will then be automatically paid on the due date. Easy and convenient for you and good for the environment.

    E-mail invoice

    Do you want your invoice sent to your email instead of your mailbox? Register your client number and email address at faktura@hemfrid.se and you will continue to receive the invoice as an attached PDF.

  • Direct Debit

    With direct debit, your payment is automatically transferred from your account on the due date of the invoice.

    How It Works

    You can apply for direct debit directly through your internet bank. No signature is needed, as you identify yourself using your bank's login system. You can also apply for direct debit using the form, Autogiroanmälan: Autogiroanmälan, medgivande

    • Enter the name, address, social security number and account of the payer / invoice recipient.

    • If payment is to be made by a person other than the person who is the invoice recipient, you fill in the name, social security number and bank account details of the payer. In the Payer / Client number field, enter your client number at Hemfrid, located in the upper right corner of your invoice. The form is then sent to Hemfrid, Box 38154, 100 64 Stockholm.

    • Once we receive your billing application, we will match the information with your bank. You will not receive an invoice once your application is approved. Instead, the amount is deducted from your account on the due date. If you want a copy of your invoice, you can register for email invoice or e-invoice.

    • Cancellation of direct debit can be done via the internet bank or by contacting your bank office.

    If you have questions, please contact our customer service on phone number 0200-11 45 50 or by email to info@hemfrid.se.

  • Why do I get a service fee?

    Some costs that are not covered by RUT-deduction system and these are the ones that are included in their service fee. These are, for example, equipment and route administration.

  • Are prices listed after rut-deduction?

    The price stated in your cost proposal is after RUT-deduction. We have collected all information about RUT-deductions here.

RUT deduction

  • How does the RUT deduction work?

    It's easy. If you meet the conditions for RUT, you only pay 50 percent of the labor cost. You have a personal maximum ceiling of SEK 75,000 to use per year, which corresponds to a purchase basis of SEK 150,000. If you are several adults living at the same address, you can add up your RUT deductions to get a higher common ceiling.

    We provide price suggestions for our services and the prices for household services are always set according to RUT, so that it will be easy for you to see what the service costs after the deduction. When you receive the invoice, we handle the administration to the Swedish Tax Agency.

    Read more about the tax deduction on the Swedish Tax Agency's website.

  • What services are eligible for RUT deduction?

    These services are eligible for RUT deduction:

    *Note that some elements of these services may not be eligible for RUT deduction. You can find further information on which elements are RUT tax deductible at each service page.

    Find out more about RUT deduction here, or on the Swedish Tax Agency's website.

  • Do I get a RUT deduction when you move furniture at my house or home to another person?

    No, you do not receive a RUT deduction if we move furniture within the same home, for example to another room or floor. You do not receive a RUT deduction when we move things or furniture from your home to someone else's home.

  • Can I give my RUT deduction to someone else?

    You may not use your RUT deduction for services for anyone else other than your parents.

  • Does RUT deduction apply for businesses and BRFs?

    Unfortunately not, only private individuals are allowed to make rut-deductions, so this does not apply to office cleaning, cleaning of companies, stair cleaning or other services for business owners and BRFs.

  • What applies for an estate?

    The estate of a deceased person is not entitled to rut-deduction. It is important the the booking is made in the name of the estate. Please contact our customer service when booking to make sure that it is filed correctly.

The Hemfrid app

  • How does the Hemfrid app work?

    With the Hemfrid app you can easily schedule your cleaning appointments, book our other services, manage your time bank and keep track of your invoices. Our app is available for both Android and iPhone and is perfect if you have weekly cleaning! Download the Hemfrid app for free for iPhone here and Android here.

  • Why should I use the Hemfrid app?

    The Hemfrid app is the easiest way for you to find information about the services you are subscribed to. With the app you'll find answers to your questions faster than if you're calling or emailing us.

  • Can more than one person handle appointments in the app?

    Of course! You may invite another person that you want to be able to manage your appointments. The invite you send is accepted through BankID and allows both of you to log in and schedule appointments.

Business services

  • What is included in a office cleaning?

    See which tasks are included in an office cleaning here. However, we adapt to your needs and wishes, so tell us what you want to include!

  • What hours do you clean?

    We adapt to your needs and can clean in the mornings, during day time, in the evenings and on weekends. Tell us what your needs are and we will solve it in the best way for you.

  • What is included in an office move?

    Office moving includes loan of moving boxes, moving staff, moving truck and insurance. Tell us if you want help with packing and we will include it in the price proposal.

  • Do you move other businesses besides offices?

    Absolutely! We can move all types of companies, premises and stores. Contact us by filling in the address that the company moves from on Office moving, to and square meter area in the form and we will solve it!

  • Do you perform office moves throughout Sweden?

    Our moving trucks are based in Stockholm, Uppsala, Gothenburg and Malmö. From these cities and the surrounding area we can move all over the country. We also offer relocations from Linköping, Norrköping and Västerås to the places above. Fill in the form on Moving service and you will see if we offer office relocation to your new address.

  • Can you help us with packing and unpacking?

    Absolutely, we are happy to help you pack everything when you move the office or premises. we can also help you with the unpacking and our crafts team will help with simpler assembly tasks. For more comprehensive assembly. Tell us when you book and we will arrange it!

Fringe benefit

  • Cleaning as a fringe benefit?

    Happy employees equals happy business. Cleaning as a fringe benefit makes everyday life easier and creates a better balance between work and personal time. Also, it will make you a more attractive employer when competing for good staff.

  • What does it cost?

    For each employee who receives the service, the company pays a fixed administrative fee and a variable fee for the number of hours. The employee will also be subject to benefit taxation. For company contracts, we always send a quotation, and if your company is connected to Benify there is already a contract today that you will find in Benifys portal. In order for you to get a clear picture of the investment, we always send a quote. Contact us and we will sort it out for you!

  • Safety and security

    No matter what services or services your employee chooses, we always have top priority in terms of safety and security. We take great care to recruit the right staff and all employees working at Hemfrid undergo personal interviews and get internships. We have thorough and solid routines for how we handle keys, alarm codes and other personal data.

  • Household services with liability insurance and quality gurantee

    We have liability insurance, so should anything happen, it will cover any damages caused by our staff. Should the employee be less satisfied with our job, we of course have a quality guarantee. This means that we fix any dissatisfaction as soon as we can. Our ambition is for everyone to be 100 percent satisfied with the service we perform.

  • Contact us!

    Want to know more about us and how we can help your business? Welcome to call 0200-11 45 50 or email info@hemfrid.se.