FAQ

Using our weekly cleaning subscription means that you pay a fixed amount each month for the hours we have agreed on. When rebooking, we have something we call timbanken, where your hours are saved. Your saved hours can be used for other services, such as general cleaning, window cleaning, garden help, craft help.

We will come to your home and clean on weekdays from 08.00-17.00, every week or every other week. During our first meeting we will create a plan for how long we clean (minimum 3 hours) and which days that suits you the best.

Read more about our weekly cleaning here.

For all subscription services, we start with a free start-up meeting where we go through what you need help with, and how we at Hemfrid work to provide the services you need.

If you are intrested in our weekly cleaning service schedule a appiontment here, e-mail us at info@hemfrid.se or call us at 0200–11 45 50!

We aim for providing cleaning services the same weekday, time and with the same person every time, as agreed upon. In the event of illness or a holiday, for example, we make sure that someone else from our cleaning team is at your service. Everyone in our cleaning team has the same training as your regular Hemfridare.

In our Hemfrid app you can easily rebook or cancel your booking. You can also contact us on 0200-11 45 50 or kundservice@hemfrid.se and we will help you.

If you have cleaning every week, you can cancel up to five (5) cleaning sessions. If you have cleaning every other week, you are able to cancel three (3) cleaning sessions.

Our cleaning products is included in our cleaning subscriptions. All our weekly cleaning customers will get Hemfrid's Eco-Friendly cleaning products, rags and mop deliverd to their home. You will get a text when the product is being deliverd to you and your Hemfridare will make sure new product are orderd when needed.

Timbanken makes it easy to adjust the subscription over time and makes it possible to pay a fixed monthly cost for your cleaning. For more information, call us at 0200-11 45 50 or send an email to info@hemfrid.se.

Our experienced and professional Hemfridare cleans your windows free from splashes and dirt. We bring all window cleaning equipment and detergent needed.

The price is based on the number of windows and the type of window as well as any additions you want, you will fill in this information when booking the service. In order for us to make a correct assessment, it is important that you provide the correct information about your windows in your booking. Every openable window frame, aka sash, counts as one window.

If you do not have a suitable ladder, we can bring one with us at an additional cost, state it when booking. For the best result we recommend cleaning the window frames. When booking, please specify that you want the window frames cleaned at an additional cost.

Read more and book here!

No, you do not have to be at home if you hand in keys at our office or let us in via code lock.

In order for us to be able to clean, you need to move furniture that stands in the way. Also empty the window sills. If the windows have window locks, present the keys so we can unlock them.

Yes! We will clean your windows, even if it rains or snow and down to minus 15 degrees Celsius.

We will help you move to or from a new address, anywhere in Sweden, as long as the origin or destination is located in Stockholm, Uppsala, Gothenburg, Malmö or Västerås or the surrounding areas.

At the moment we do not peform moves to other countries.

If you have not booked packing from us, your entire household goods must be completely packed and ready to be carried out on the day of moving. Fragile furniture and textiles should be packed as well as possible and everything that fits in a moving box should be packed that way.

Your move includes easier dismantling. We take down lamps, simples sets of shelves or, for example your sofa or bed to be able to carry it out. Wardrobe systems such as PAX are not included in easier dismantling.

If you are moving within or between Stockholm, Gothenburg, Malmö or Västerås and the surrrounding areas, you can borrow moving boxes for free. The boxes will be delivered to your address and we will come and pick them up at your new address approximately two (2) weeks after the move. We have no limit on how many boxes you can borrow, but expect to use about one (1) box per square meter of living space where you move from. In addition to classic moving boxes, we also offer special boxes for crystal chandeliers and wardrobe boxes where the clothes are transported hanging on their hangers. If you want to keep the boxes after the move we charge SEK 40 per box on the invoice. Please contact us on 0200-11 45 50 or email us at flyttservice@hemfrid.se and we will help you.

Yes, you may use the time in your timebank for any moving services.

We perform our moving service at 8.00–16.00 on weekdays and at 9.00–15.00 on weekends. Upon request, it is also possible to perform moves at a later hour. A move takes about 4-6 hours from start to finish depening on the size of your household content, traffic and accessibility.

It depends on the weight of the safe. Make sure to tell us the size and weight of your safe and we will look into it. We do not move pianos or aquariums.

We perform moves and recycling of estates. The estate of a deceased person is not entitled to RUT tax deductions. It is important the the booking is made in the name of the estate. Please contact our customer service when booking to make sure that it is filed correctly.

We provide several different types of services within crafts. We put up curtain rods and curtain rails, we assemble and disassemble furniture, we put up hooks, shelves, paintings, TV-mounts, we bring out garden furniture, trampolines, portable pavilions, inflatable pools or put them away.

At the moment we do not offer:

• Purchases of furniture, curtain rods or shelves that are to be assembled. You are responsible to make sure that all items are in place at the start of the assignment.
• Installation of appliances like dishwashers, washing machines or dryers.
• Installations that require an electrician.

Of course, if the assignment requires a customer visit, we will come out and take a look. However, most of the time, a description and a picture will be sufficient for us to get back to you with a price proposal.

Yes, as hanging of paintings, placement of furniture and the height of your tv wall mount is up to your personal preference. To ensure that you, the customer, is satisfied with the placement you need to be at home by the start of the assignment.

We bring all screws, plugs and tools needed for the job, as well as a ladder if needed. However, you are responsible for purchasing all furniture, curtain rails or shelves that are to be assembled as well as making sure that they are in place at the start of the assignment.

Yes, we provide craft services for both businesses and tenant owners' associations. Please contact us at hantverkare@hemfrid.se if you're interested in craft services for your business or tenant owners' association.

In case you are not satisfied with the results you can feel at ease thanks to Hemfrid's quality guarantee. The guarantee ensures that we will correct anything that you feel unsatisfied with right away.

• Deep cleaning or window cleaning: We leave a two day guarantee after a deep cleaning or a window cleaning.
• Move-out cleaning: We leave a five day guarantee after a move-out cleaning.
• Weekly cleaning, office cleaning, garden services or simple crafts: Contact us if you're not satisfied with our services and we will try to make it right as soon as possible.

Invoicing takes place in arrears once a month. Payment terms are 20 days from the invoice date and the invoice can be found in the Hemfrid app. One-time services are invoiced according to the occasion.

E-invoice payment is an advantageous option for those who do not want a paper invoice via mail. The electronic invoice is instead sent directly to you via your internet bank, where you can see the invoice, which looks the same as the regular paper invoice. E-invoice can be offered if you pay your bills through one of the following banks: Swedbank, Sparbanken Syd, Nordea, Danske Bank, SEB, Handelsbanken, Skandiabanken, ICA Banken, Länsförsäkringar Bank, Marginalen Bank, SBAB Bank and Ålandsbanken. Note, the invoice recipient must also be the e-invoice payer, not another family member.

How It Works

E-invoice is ordered via your internet bank. Depending on the bank, it may look a little different, but the service is usually found under e-services / electronic invoice. Hemfrid i Sverige AB is listed as one of the companies providing e-invoices. Once you have reviewed your invoice in the internet bank, choose payment account and then approve the payment. All details such as amount, payment date and OCR number are filled in in advance. The invoice will then be automatically paid on the due date. Easy and convenient for you and good for the environment.

E-mail invoice

Do you want your invoice sent to your email instead of your mailbox? Register your client number and email address at faktura@hemfrid.se and you will continue to receive the invoice as an attached PDF.

With direct debit, your payment is automatically transferred from your account on the due date of the invoice.

How It Works

You can apply for direct debit directly through your internet bank. No signature is needed, as you identify yourself using your bank's login system. You can also apply for direct debit using the form, Autogiroanmälan: Autogiroanmälan, medgivande

• Enter the name, address, social security number and account of the payer / invoice recipient.

• If payment is to be made by a person other than the person who is the invoice recipient, you fill in the name, social security number and bank account details of the payer. In the Payer / Client number field, enter your client number at Hemfrid, located in the upper right corner of your invoice. The form is then sent to Hemfrid, Box 38154, 100 64 Stockholm.

• Once we receive your billing application, we will match the information with your bank. You will not receive an invoice once your application is approved. Instead, the amount is deducted from your account on the due date. If you want a copy of your invoice, you can register for email invoice or e-invoice.

• Cancellation of direct debit can be done via the internet bank or by contacting your bank office.

If you have questions, please contact our customer service on phone number 0200-11 45 50 or by email to info@hemfrid.se.

Some costs that are not covered by RUT-deduction system and these are the ones that are included in their service fee. These are, for example, equipment and route administration.

The price stated in your cost proposal is after RUT-deduction. We have collected all information about RUT-deductions here.

With the Hemfrid app you can easily schedule your cleaning appointments, book our other services, manage your time bank and keep track of your invoices. Our app is available for both Android and iPhone and is perfect if you have weekly cleaning! Download the Hemfrid app for free for iPhone here and Android here.

The Hemfrid app is the easiest way for you to find information about the services you are subscribed to. With the app you'll find answers to your questions faster than if you're calling or emailing us.

Of course! You may invite another person that you want to be able to manage your appointments. The invite you send is accepted through BankID and allows both of you to log in and schedule appointments.

Happy employees equals happy business. Cleaning as a fringe benefit makes everyday life easier and creates a better balance between work and personal time. Also, it will make you a more attractive employer when competing for good staff.

For each employee who receives the service, the company pays a fixed administrative fee and a variable fee for the number of hours. The employee will also be subject to benefit taxation. For company contracts, we always send a quotation, and if your company is connected to Benify there is already a contract today that you will find in Benifys portal. In order for you to get a clear picture of the investment, we always send a quote. Contact us and we will sort it out for you!

No matter what services or services your employee chooses, we always have top priority in terms of safety and security. We take great care to recruit the right staff and all employees working at Hemfrid undergo personal interviews and get internships. We have thorough and solid routines for how we handle keys, alarm codes and other personal data.

We have liability insurance, so should anything happen, it will cover any damages caused by our staff. Should the employee be less satisfied with our job, we of course have a quality guarantee. This means that we fix any dissatisfaction as soon as we can. Our ambition is for everyone to be 100 percent satisfied with the service we perform.

Want to know more about us and how we can help your business? Welcome to call 0200-11 45 50 or email info@hemfrid.se.