Terms of Agreement
General Terms and Conditions for Household Services for Individuals. Unless otherwise stated in an agreement between you and Hemfrid i Sverige AB (organization number 556529-8444) ("Hemfrid"), the following terms and conditions apply.
1. Household services
We offer Household services that are performed professionally and expertly. Household services consist of cleaning, window cleaning, gardening, family services (such as elder care), moving and other work we agree on. Household services are performed on agreed service appointments.
2. Household Services Price and Payment
2.1 You can purchase Household Services from us, as single service occasions, on a regular basis or as a subscription.
2.2 You pay for Household Services according to our current prices. If we raise our prices, we will notify you in writing no later than 1 month in advance. You can always find applicable prices at www.hemfrid.se or by contacting us.
2.3 If you have a subscription agreement, the monthly fee will be paid as of the month of activation. Household services are activated at the first booked service date.
2.4 If you have a current agreement, service occasions are charged for the following month.
2.5 You will receive a specified invoice from us. Payment must be made no later than the due date stated on the invoice. Should you pay after the due date, we will deduct delay interest according to the interest rate and other fees such as reminder fees.
2.6 We offer tax deductions for household work in accordance with prevailing rules. If the Tax Administration does not approve your tax deduction, for example if you are not entitled or already have taken advantage of the entire tax deduction, we will send an invoice regarding that.
3. Removal of Belongings
Upon removal of belongings, we apply “Bohag 2010 Allmänna flyttbestämmelser för konsument”, except for item 17 governed by item 13 of these terms.
4. Right of Withdrawal by Law
4.1 According to law (2005: 59) on distance contracts and agreements outside of business premises, within 14 days of entering into an agreement you can terminate it by notifying us, without stating a reason.
4.2 If you request that the service takes place during the cancellation period, the cancellation right will be forfeit and you will pay the agreed price.
4.3 If you have requested a service during the cancellation period and only part of it is performed before exercising the right of withdrawal, you shall pay a proportional share of the agreed price.
4.4 If you wish to cancel your order, you should notify Hemfrid by contacting us at Hemfrid, Box 38154, 100 64 Stockholm, by phone 08-555 915 00, by e-mail to [email protected] or by otherwise informing Hemfrid that you regret the purchase within the time limit for withdrawal.
4.5 You can use The Swedish Consumer Agency’s standard form in exercising the right of withdrawal (See Removal Form).
4.6 We will refund any payment we received from you without undue delay and in any case no later than 14 days after we were informed of your decision to cancel your order. We will use the same payment method as you used when ordering.
5. Rebooking/Cancellation if you purchase occasional services or current rebooking/cancellation if you purchase occasional services or current household service agreements
5.1 If you purchase occasional Household Services or have entered into a regular service agreement, you may rebook/cancel the service occasion under the following conditions; a) Rebooking/Cancellation. If you notify Hemfrid at least 5 business days in advance, you will not pay for the service. b) Cancellation. If you notify Hemfrid less than 5 business days in advance, you will be charged 25 % of the service cost. Note that this is before tax deductions. c) Rebooking. If you notify Hemfrid less than 5 business days in advance, you will pay 12.5 % of the service cost. Note that this is before tax deductions.
5.2 We provide Household Services even on public holidays and our usual rebooking/cancellation rules in section 5.1 apply.
6. Rebooking/Cancellation if You Subscribe to Household Services
6.1 If you subscribe to our Household Services, you may rebook/cancel the service at the following terms; a) Rebook/Cancellation. If you notify Hemfrid at least 5 business days in advance, the un-used service credit is transferred to your time bank. b) Cancellation. If you notify Hemfrid less than 5 business days in advance, you will be charged 25 % of the service cost. Note that this is before deductions. c) Rebooking. If you notify Hemfrid less than 5 business days in advance, you will pay 12.5 % of the service cost. Note that this is before deductions.
6.2 We provide household services even on red days and our usual cancellation / cancellation rules in section 6.1 apply.
6.3 You can have a maximum of 3 unused service occasions or 3 extra service occasions in your time bank, in addition to those included in your subscription. If you have used more than 3 additional service occasions, these will be added to your next invoice. Your bank account balance is updated in Hemfrids Kundapp (client app), which can be downloaded for free in the App Store (itunes.apple.com/appstore) or Google Play (play.google.com) from September 2018. If you have unused service opportunities left in the time bank when terminating your subscription, you have the right to use these within 60 days after the subscription has ended, provided you have booked them by the end of the agreement term. During the 60 days, the agreement and applicable provisions in these terms and conditions, including rebooking/cancellation of service occasions, apply. Services that you have paid for but not utilized during these 60 days are not refundable. If you have outstanding service hours upon termination, these are added to your last invoice.
6.4 If you have received a tax deduction when purchasing hours in the time bank, you must utilize the hours in the time bank for Household Services.
7. Non-performed or Incorrectly Performed Household Service
7.1 If you purchase an occasional domestic service or have entered into a regular service agreement and we do not perform the Household Service or agree on another day, you do not have to pay for the service.
7.2 If you have a subscription and we do not perform the Household Service or agree on another day, the service will be transferred to your time bank.
7.3 If you find that we have performed the Household Services in a wrong or inadequate way, please contact us immediately. Contact information is given in section 11.4. Complaints may not be made later than three years after the service was completed. We apply current consumer legislation and fix errors and shortcomings in Household Services as soon as possible.
8. Force Majeure
8.1 Hemfrid has no compensation liability or other liability if Hemfrid can show that the error or delay is due to circumstances beyond Hemfrid's control and that Hemfrid could not reasonably predict when the agreement was reached or when the Household Services were performed and whose consequences Hemfrid could not reasonably have avoided or overcome.
9.1 We provide a liability insurance covering personal and property damage caused by our personnel.
9.2 We do not take responsibility for business damage or loss.
10. Duration and Termination of Agreement
10.1 These general terms and conditions apply from date of approval, and for as long as the agreement is valid.
10.2 Ongoing agreements are valid until further notice without lock-in time and can be terminated by both parties with immediate effect. For service occasions booked after the termination of the agreement, you are bound by the rebooking/cancellation rules in section 5 and the other applicable provisions of these terms and conditions.
10.3 Subscription is valid until further notice with notice of termination for both parties. If termination occurs before the 15th of a month, the subscription will expire on the last day of the current month. (A clarifying example: If termination takes place on January 14th, the subscription will expire on January 31.) If termination occurs on the 15th or later of a month, the subscription will expire on the last day of the following month. (A clarifying example: If termination takes place on January 15, the subscription ends on February 28 (or the 29th on a leap year). For existing service occasions in the time bank after the subscription has ended, you are bound by the rebooking/cancellation policy in section 6.2.
10.4 We have the right, for special reasons, to immediately terminate the agreement or not perform your Household Services. Special reasons may be that:
a) The working environment in your home is substandard or unhealthy for our staff, b) The cooperation between you and our staff does not work, or c) You do not pay an invoice despite reminders.
11.1 You do not own the right to transfer your rights and obligations under these terms without Hemfrid's written consent.
11.2 Hemfrid has the right to hire subcontractors for the fulfillment of their obligations.
11.3 Notify us immediately if you change address, phone number, port code or emergency number, or other information we need to perform the Household Services.
11.4 You can contact us in writing at Address Hemfrid, Box 38154, 100 64 Stockholm, at our visiting address Rosenlundsgatan 13, 118 53 Stockholm, by phone 08-555 915 00 or by e-mail to [email protected].
12. Processing of Personal Information
13.1 If the parties don’t agree, the dispute can be decided by the National Board for Consumer Disputes, to the extent of their competence to investigate the matter. Their address is: Box 174, 101 23 Stockholm, www.arn.se.
13.2 Swedish law applies to these general conditions.
13.3 Disputes arising from these General Terms and Conditions shall be decided by the Stockholm District Court. However, the client is entitled to bring an action before the court in the location where the consumer resides, in accordance with Chapter 18. Section 8a of the Code of Conduct.
14. Modification of Terms
14.1 In addition to our right to change the prices in accordance with clause 2.2, we also have the right to amend these terms and conditions. If we change the terms, we will notify you in writing no later than 1 month in advance before the changes come into effect. If you do not accept such change, you are entitled to terminate the agreement with us before the changes come into effect. You can always find the current terms and conditions at www.hemfrid.se or obtain them by contacting us.