Moving service - FAQs

Here we have collected frequently asked questions and answers about Hemfrid's Moving service.

How long does a move take?

We always complete the move on the same day. A move takes about 4-6 hours from start to finish depending on the size of your home, traffic and accessibility.

During what hours is the service available?

Our moving services are available 8 am to 4 pm on weekdays and at 9am to 3pm on weekends. Upon request, there is also the option to execute moves at later hours.

Is Hemfrid insured?

Yes, we are insured up to 10 million SEK via Länsförsäkringar if something should be damaged during the move. All our employees work under collective agreements and are insured during working hours.

How do I pay for my move with Hemfrid?

An invoice will be sent to you via e-mail approximately two (2) weeks after your move.

What do I need to prepare for the move?

If you have not booked packing from us, your entire household should be completely packed and ready to be carried out on the day of moving. Sensitive furniture and textiles should be packed as well as possible and everything that fits in a moving box should be packed that way.

How do I get moving boxes?

Notify us at flyttservice how many boxes and what type of boxes you need. Our deliveries take place on Tuesdays and Thursdays. At the same time, book the pick up of the boxes at the new address about two (2) weeks after the move.

Do you have different types of moving boxes?

In addition to classic moving boxes, we also offer special boxes for crystal chandeliers, paintings and the like, and wardrobe boxes where the clothes are transported hanging on their hangers.

How many boxes can I borrow?

We have no limit on how many boxes you can borrow but calculate about one (1) box per square meter of living space from which you move.

Can I keep the moving boxes?

If you want to buy moving boxes, we charge SEK 25 per box on the invoice.

I have a larger bed / sofa or similar furniture that needs to be dismantled, how do I go about that?

Your move includes simpler dismantling. We take down lamps, simpler sets of shelves or, for example, dismantle your sofa or bed to carry it out. Wardrobe systems such as PAX are not included in lighter dismantling.

I'm moving a longer longer discance, is that possible?

We offer our moving services with Stockholm, Uppsala, Gothenburg and Malmö as a starting point and can help you move to a new address throughout the country.

Do you offer international moving services?

Yes, we carry out moves to other nearby countries such as Denmark or Norway.