How we handle covid-19

Customer service

Tel: 0200 - 11 45 50

Open: 8-17 on weekdays

The opening hours apply to Customer Service. Our offices have local opening hours.



Being a customer

How is the corona virus handled by Hemfrid?

Here you find information on how Hemfrid handles the developmemt of the corona virus.

What does a home cleaning subscription mean?

A home cleaning subscription means that we clean your home regularly during weekdays at 08:00–17:00. Rebooking is possible five working days in advance. Your rebooked service is saved in an hour bank with a limit of three saved occasions.

How do I become a client?

If you are interested in our subscription services, book your customer visit directly on the website or call us on: 0200–11 45 50. Subscription services start with a free home visit where we go through your requests and tell you more about how Hemfrid operates.

How quickly do we get started?

We aim to perform our first cleaning as quickly as possible, within one or two weeks – or when you desire.

What do I need to think about before the cleaning?

If you have loose objects lying around, we can tidy up if you wish. We always adapt to your home and your wishes. If you have something that you take extra care of, it can be good to put it away so we can clean freely. What you need to think about before a window cleaning can be found here.

Will the same person come every time?

Hemfrid’s objective is continuity. As a client, you will have the same staff on the same weekday and time for the service. During vacation or illness, you will receive a substitute who has undergone the same recruitment and training as the regular staff.

How does the Hemfrid app work?

In the Hemfrid app, you can, among other things, easily manage your cleaning appointments, book our other services as well as see your hour bank and keep track of your invoices. Our app is available for both Android and iPhone and is perfect if you have weekly cleaning! Read more about it and download the Hemfrid app here.

What if I am not satisfied with the service?

Our services come with a quality guarantee. If, for some reason, you do not think the performance live up to our agreement, we will try to make it right. After each cleaning occasion, you can give feedback on the performance using Hemfrids App.

What requirements does Hemfrid have on the staff?

All our staff has undergone internal introduction and training before handling their own assignments. It is also obligatory to wear Hemfrid's work uniforms.

How does Hemfrid work with security?

When hiring, we request excerpts from the police tax register and all our employees sign a confidentiality agreement. Hemfrid has well-developed routines for managing keys, alarms and other sensitive client information.

What if someone gets injured at work?

The staff is insured during working hours and on the way to and from work.

What happens if something breaks?

Hemfrid has insurance that covers any damage to property caused by our personnel.

How does the tax reduction work?

At the time of purchase, you pay 50 % of the labor cost. Hemfrid administers your tax reduction with the Swedish Tax Agency (Skatteverket). In the Hemfrid app you can easily keep track of how much of your RUT deduction has been used at Hemfrid. Read more about RUT här.

How do I pay?

By monthly invoicing in arrears. Our payment terms are 20 days from the invoice date and you find your inovice in the Hemfrid app.

Do you make a home visit beforehand?

We will not pay you a visit beforehand for one-off assignments but for our subscription cleaning, a free home visit is included so that we can provide a correct quotation and a complete cleaning description.

What is included in a deep cleaning?

Hemfrid has listed certain elements that are included in a house cleaning. If you feel something is missing, or if you want to prioritize certain elements, we can arrange it. The number of hours for house cleaning depends on the size and characteristics of your home and the amount of work required. Read more about which tasks are performed and book your deep cleaning directly on the webb.

What is included in a removal cleaning?

Hemfrid’s removal cleaning is extensive, and window cleaning is always included.

I have a question about Hemfrid's Moving service, where can I get an answer?

Here you will find the most frequently asked questions and answers about Hemfrid's Moving service!